Frequently Asked Questions
Everything you need to know about shopping with Alexander Jane Boutique.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 14 days of delivery. Returns are issued as store credit to help you find your next favorite piece.
How do I know what size to order?
Since we curate styles from various designers, sizing can vary. We provide a detailed size guide on each product page and include specific fit notes in the descriptions to help you choose the best fit.
Do you offer international shipping?
Currently, Alexander Jane Boutique ships to the United States and Canada. We are working on expanding our shipping zones to reach our style community worldwide soon.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placement. Once an order has reached the fulfillment stage, we are unable to cancel it.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Sezzle, allowing you to wear now and pay later.